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I had a very bad experience on a Carnival cruise ship... does anyone know the CEO? I'd like to talk with him. |
Travel Info I'd really not rather discuss my bad experience, in an open chat forum, I may decide to pursue legal action later on... thanks. Travel Tips I had a problem on a cruise once, and I very calmly and rationally went through the established channels, and the issue was resolved very favorably. I complained on the ship to the pursers desk, and contacted them again when I got home, and they gave me what I was looking for. You will never get to talk to the CEO. And for the most part, if you are too demanding or overbearing, it will not help your situation. You did not state what your experience was, but I can tell you from what I have learned myself and from friends, the cruise line is not liable for most of these situations. The ticket contract covers them for most everything. They can change itinerary, cancel the cruise, disembark passengers for just cause, confine them, for just cause, etc... Carnival is very good about customer service in these situations, but you have to do things there way, and calmly. You cannot make unreasonable demands and think they are going to bow to you. Source(s): sa Other Travel Tips If you follow proper channels to make your complaint you'd get a much better response. Saying you want to complain, and you'd never get any CEO. Start at the link below... If you don't get a satisfactor answer there, they can direct you to the proper channels. http://www.carnivalconnections.com/conta... OMG, what happened? Sounds intense. I would start from the bottom and reach to the top. E-mail the company from the site maybe. Or contact a lawyer first and get some advice. I was thinking about going on a Carnival Cruise in the next couple years with some friends, so I would like to know if your problem was more of an isolated thing or a more common thing. I don't need details if you don't want to talk about it. Having had problem on a cruise myself this is what you need to do. Without getting all upset you must write out whatever your complaint is and send it to their main office. You can make as many calls or send as many emails as you want they want it in writing and will only act it once they get it. In my case I wrote it out more as a story but, actual facts with names dates etc. and was very pleased with the end result. Good Luck. OK, here's his name in this USA Today Story: Carnival Corp. CEO Micky Arison defended his company's $236 million contract with the federal government to use cruise ships to house hurricane victims, denying reports Friday that the vessels were mostly empty. Their offices in Florida: Carnival Cruise Lines Executive Offices Carnival Place , 3655 NW 87 Avenue Miami , Florida 33178-2428 |
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