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How to claim a lost railway ticket?

Travel Info
my mom lost her railway ticket.the status is waiting list.can we claim back the railway ticket?

Travel Tips

If u had the PNR number then it is not that tough. U need to have a FIR registered in local police station. Produce it in reservation counter and ask for a duplicate copy. U will get it. If u dont have PNR number then it is very tough case. Only hope is to get hold of the dude who is at reservation counter but then too it will be tough as each day there are many reservations done. When reservation chart is prepared then list is decleared of all wait list ppls too there U can get the PNR number. Better try to get PNR number from source station as train starts there and first chart is prepared there. U will get time to get a duplicate ticket if time span is long. Best of luck for journey.

Others
unlikely, call up the place where u purchased the ticket.
yes provided u have the PNR number, which is most unlikely that u have it. My idea would be to go to the reservation counter when its not too crowded and the dude across the window has time for you , then i am sure he can sort it out for you
You can lodge an FIR with the police to say it is lost and then lodge a claim with the railway but it is a lengghy process worth getting into only if the amount involved is really big.
personal experience
No claim for refunds is entertained by Indian Railways in case of lost or misplaced tickets. If a ticket is confirmed/RAC, the rly may permit the travel on same reservation on payment of charges fixed from time to time.
Refer Time Table of Indian/Western/Central Railways (Citizens Charter on Passenger Services)